Skip to main content
search
CALL FOR VOLUNTEERS!  JOIN EMERGENCY SUPPORT SERVICES (ESS)

Emergency Preparedness

Emergency Information

The City of Merritt primarily publishes information regarding ongoing emergencies through VoyentAlert! and at merritt.ca/notices. The City may also publish emergency information through the following webpages:

In addition to these channels, you are also encouraged to check the following resources for emergency information:

Voyent Alert!

Voyent Alert! is the City of Merritt’s primary means of sending out notifications during a major emergency. You will only receive notifications from Voyent Alert! if you are registered for the program.

Voyent Alert! can send emergency notifications out to you through its mobile app as well as via text, email, and both mobile and landline telephone call. You can configure Voyent Alert! so that you only receive notifications on the devices of your choosing and also only receive alerts that are relevant to your specific location.

While Voyent Alert! does have a mobile app, the program does not require you to install the app on your mobile device.

The Thompson-Nicola Regional District (TNRD) also uses Voyent Alert! and Merritt residents can subscribe to receive notifications from one or both of the TNRD and City of Merritt.  Sign up for Voyent Alert! now.

PreparedBC Guides

PreparedBC offers a wide variety of downloadable guides and fill-in-the-blank plans to help you prepare for emergencies. Some of the key guides available from PreparedBC include:

Core Guides

Hazard-specific Guides

Most guides are also available in multiple languages, including Français (French), 简体中文 (Simplified Chinese), 繁體中文 (Traditional Chinese), and ਪੰਜਾਬੀ (Punjabi).

Emergency Kits and Grab-and-Go Bags

PreparedBC has also published several written and video guides overviewing household emergency kits and grab-and-go bags. While generally quite similar, emergency kits are intended for stay-at-home use while a grab-and-go bag is intended for use if you are unexpectedly required to evacuate and need to leave your home in a hurry. Many of the items kept in emergency kits and grab-and-go bags can also be kept in vehicles for use during emergencies while travelling.

FireSmart

FireSmart is Canada’s primary wildfire resiliency program. FireSmart BC’s website contains a wide variety of resources and information regarding how you can prepare for wildfire and FireSmart your home or business.

In Merritt, FireSmart is managed by Merritt Fire Rescue. More information regarding the FireSmart program in Merritt, including how you can receive a 50% rebate for certain FireSmart project costs and how to book a free FireSmart home assessment, may be found at merritt.ca/firesmart.

Register with Emergency Support Services

Emergency Support Services (ESS) is a provincial program intended to facilitate the provisioning of food, shelter, clothing, transportation, and incidentals to people who are displaced from their homes as a result of an emergency. ESS typically does not provide these supports itself, but rather refers displaced persons to local businesses, such as hotels, grocery stores, and restaurants, so that they may receive assistance.

You can self-register with ESS in order to receive evacuee assistance, such as Interac e-transfers and referrals for food and accommodations, at any time regardless of whether or not you are under evacuation alert or order. You are still required to visit an ESS Reception Centre in order to complete the ESS registration process even if you self-register; however, self-registering streamlines this process.

Although it is not required to receive ESS assistance, configuring your personal banking so that you can receive Interac e-transfers will allow you to receive direct payments. Money received via direct payment can then be used to purchase whatever supports best suit your particular needs.

You can call 1-800-387-4258 for assistance with the ESS self-registration process.

The ESS program in Merritt relies on the support of both volunteers and local businesses. You can find more information regarding Merritt’s ESS program, including both how to volunteer with ESS and how to register your business as an ESS supplier, at merritt.ca/ess.

Reporting An Emergency and Receiving Assistance

Police, ambulance, and fire emergencies should be reported by calling 9-1-1. However, you should also take down the following contact information in order to report certain types of emergency situations and to receive specialized assistance:

Organization Purpose Phone Number
BC Drug and Poison Information Centre Assistance in event of poisoning 1-800-567-8911
BC Hydro Report a power outage 1-888-769-3766
BC Wildfire Service Report a wildfire *5555 or 1-800-663-5555
DriveBC Receive information regarding road conditions 511 or 1-800-550-4997
Emergency Management and Climate Readiness BC Report an environmental emergency/hazardous material spill 1-800-663-3456
FortisBC Report a gas leak (leave building before calling) 1-800-663-9911
HealthLinkBC Receive non-emergency health advice 811
Merritt RCMP Non-emergency Line Police non-emergency 250-378-4262
Suicide Crisis Helpline Assistance if you or someone you know is suicidal 988

Recovering from an Emergency

You can read more about the City of Merritt’s 2021 Coldwater Flood recovery process at merritt.ca/flood.

The Province of BC has published detailed guidance regarding what steps you can take to recover from and emergency and what assistance may be available to you. Additionally, certain emergency events may be eligible for Disaster Financial Assistance (DFA) in order to restore uninsurable losses.

Donations

During an emergency, the City of Merritt cannot accept donations of clothing or household items as it does not have the capacity to store or distribute them. The City of Merritt recommends contacting the Nicola Valley Health Care Auxiliary Thrift Shop and inquiring regarding their capacity to accept donations of these types of items.

The City of Merritt additionally cannot accept donations of prepared and store-bought food. The City of Merritt recommends contacting the Nicola Valley Food Bank and inquiring regarding their capacity to accept donations of prepared and store-bought food.

Contact Information

Enquiries regarding the City of Merritt’s emergency program should be made to emergency@merritt.ca.

OTHER INFORMATION

Emergency Preparedness

Prepare your home and business for emergencies.

The City of Merritt creates, implements, and maintains an all-hazard emergency management program that prepares the City to respond to and recover from major emergencies and disasters.

Individuals, families, and businesses can support our community’s resiliency by doing their part in being personally prepared for up to 72 hours and ensuring their emergency plans and business continuity plans are in place.

REGISTER FOR VOYENT ALERT!

Know the risks

Make a plan!

Get an emergency kit!

Stay Informed

We regularly share updates relevant for residents via our social media accounts and Voyent Alert! In the event of an emergency, you can find City of Merritt information here:

Including local media partner:

Other emergency resources and government agencies:

Online Registration for Evacuees

Non-emergency preparedness resources can also be found at:

Recovery & Business Continuity Information

Information for the Coldwater Recovery can be found at: merritt.ca/flood

Other Disaster Recovery Resources:

Emergency Management Definitions

Authority having jurisdiction (AHJ)-The organization (political or private), office, or individual responsible for approving a plan, program, procedure or expenditure or having ownership of equipment, materials, or a facility.

Disaster- A serious disruption to an affected area, involving widespread human, property, environmental and / or economic impacts, that exceed the ability of one or more affected communities to cope using their own resources.

Emergency- A geographic area within which an emergency has occurred or is about to occur, and which has been identified, defined and designated to receive emergency response actions.

Emergency Operations Center (EOC)- A designated and appropriately equipped facility where officials from an organization(s) assemble to manage the response to an emergency or disaster.

Emergency Support Services (ESS)- provides short-term basic support to people impacted by disasters. The program is financed by Emergency Management BC (EMBC) and administered by Indigenous communities and local governments.

Evacuation Alert- This is the time to get prepared to leave your home on short notice. Get your grab-and-go bags ready (which should include several days of clothing, toiletries and medications), your emergency plan, copies of important documents and important mementos.

Evacuation Order– Leave the area immediately. Follow the directions of local emergency officials and evacuate using the route(s) they’ve identified. Do not return home until you’ve been advised that the Evacuation Order has been rescinded. For those needing additional support, an Emergency Support Services Reception Centre may be opened.

Evacuation Rescind- Once local officials determine the situation is currently safe, the evacuation will be rescinded and you can return home. Continue to stay tuned for other possible evacuation alerts or orders.

Local State of Emergency-Declaring a state of local emergency enables local authorities in the Province of British Columbia to exercise the emergency powers listed in the Emergency Program Act. The emergency powers are utilized by the local authority to order the evacuation of residents from their homes, prohibit travel and enter private property when an emergency threatens lives, property, or the environment within the local authority’s jurisdiction.

Shelter in Place- Shelter-in-place is the act of seeking safety within the building one already occupies, rather than evacuating the area or seeking a community emergency shelter.

Donations

The City appreciates your interest and willingness to assist.

During an emergency, the City cannot accept clothing or household items, as it doesn’t have the capacity to store or distribute them. Clothing and household items can be donated to local community agencies that accept these items on a regular basis (e.g., Nicola Valley Thrift Store)

The City cannot accept donations of prepared and/or store-bought food. Contact the local food bank to find out how you can donate. The City will work with local agencies to ensure resources are used to respond to the emergency.

Community agencies also accept financial donations, which can be used to purchase goods or services to assist evacuated residents.

Contact Information

Emergency Management Coordinator: Adam Hart
adam.hart@merritt.ca   |   Cell: 778-921-0359

PREVIOUS INFORMATION

Emergency Management in BC is supported by a well-practiced and highly regarded structure that involves local communities developing Emergency Plans.  During major incidents or emergencies, these local plans are supported by responders and staff at the local and regional district level, supported in turn by the Province through Emergency Management BC.

Three Steps to Emergency Preparedness

Even the best of plans by your local government can only do so much. It is up to you, the resident, to follow three steps to Emergency Preparedness at home or at work:

  1. Know the risks
  2. Make a plan
  3. Get a kit

View/Download the PDF with full details

or go to getprepared.gc.ca

Wildland-Urban Interface Fires

Wildfire risk is a reality for those who work and reside in the City of Merritt. Staying informed during the wildfire season is a key to ensuring that when an event occurs, you, your business, and your family, are prepared to make the necessary steps to mitigate risk. See the Merritt Fire Rescue – Stay Informed page for more information.

Are you FireSmart? FireSmart is living with and managing for wildfires in our landscape. Research has shown that there are mitigation principles that all community members can apply to reduce the risk of property loss. To learn more see the Merritt Fire Rescue – Wildfire Safety page.

Other Emergency Resources

Although this site will be updated with any local information during a major emergency, there are a number of other agencies that provide useful information both for preparedness and about emergency situations. Find links to their websites below:

Flooding Preparedness

Preparedness is key in any emergency, including for a flood. Ensure you have a 72 hour disaster preparedness kit and an evacuation plan in place to be ready in the event of a flood. Visit the Get Prepared before a flood webpage for additional tips on what to do before, during and after a flood. Property owners in flood prone and low-lying areas are responsible for protecting their own properties from possible flood damage. Equipping yourself with a flood plan and the tools needed in case of a flood can help prepare you.

Frequently Asked Questions

What is “freshet?”

While it sounds like it could be a brand of scented cleaner or facial tissue, freshet is the snow melt that typically occurs from April to July, in British Columbia. Freshet can become a problem when winter snow packs melt rapidly, overwhelming stream channels and creating floods.

  • The difference is overland flow versus seepage.
  • Water will overtop stream banks when flows are greater than the stream’s capacity to convey the volume of water from rain events and spring snow melt.
  • Groundwater damage will occur from seepage that occurs below the surface and finds its way through cracks and porous areas of a structure’s foundation.
  • Groundwater can be unpredictable. If property owners have historically experienced wet basements or seepage, they should prepare accordingly. Suggestions include installing a sump pump inside, below floor, or outside the structure, below basement level, at the location of seeping and/or making sure foundation drains (if present) are working.

What if I am worried my property will flood?

  • Private property owners are responsible for protecting their structures from possible flood damage and anyone who has historically experienced flooding should prepare accordingly. Equipping yourself with a flood plan and the tools needed in case of a flood can help prepare you.
  • Suggestions include making sure the ground is sloped away from your structures and water is directed away from your house by ditching or piping.
  • Do not to pump water into the sanitary sewer system.
  • Prepare a 72-hour kit for your family that includes food, water, a first-aid kit, identification and medications.
  • Know where the power and water shut-off is in your house.
  • Place your important documents and identification on an upper floor in a sealed plastic bag.
  • Have an evacuation plan, including for your pets or livestock.
  • Review insurance available for your property – some coverage is available for overland flow (groundwater damage is typically not covered).
  • Emergency Management BC expects property owners to obtain flood insurance, when and where available. Property owners who choose not to obtain flood insurance, where available, may not be eligible for Disaster Financial Assistance.

Where can I get more information?

  • Visit the Get Prepared website for additional tips on what to do before, during and after a flood.
  • During an emergency, the City of Merritt will release information on this website, to local media, as well as on our facebook page and twitter feed (@CityofMerritt).

What if I need to build a sandbag wall or dike?

In the event that a homeowner needs to construct a sandbag dike or wall to protect their property, residents are encouraged to review the sandbagging tips and information provided by Emergency Management BC.

What about landslide safety?

Landslides are one of the top 10 emergency hazards in British Columbia. Recognize the danger signs, including falling rocks or boulders, abnormally dirty water, a faint rumbling sound or unusual sounds such as trees cracking or boulders knocking together; Learn how to protect your home and property. If a landslide has occurred, stay away from the area as there may still be a danger of further slide activity or some flooding may occur in the aftermath.

PreparedBC: Landslide information for homeowners and home buyers

CALL FOR VOLUNTEERS!  JOIN EMERGENCY SUPPORT SERVICES (ESS)

Close Menu