Report a Problem

As of October 28th we have moved to a new system to better assist you with your Service Requests. You can still submit the same categories as before. The button below will take you to the new Public Works Portal.

Looking to report a bylaw concern? Please use our Report a Problem — Bylaw form instead.

To report a Public Works emergency, call 250-378-4224 and press 3.

Click here to Report a Problem

You will be presented with three options: Login, Create a new account, or Continue as a guest.  The benefits of creating an online account include the ability to log in to the portal and view the status of your current requests and the history of all requests made using the new city portal. If you continue as a guest, you won’t be able to access updates or history.

NOTE: An online account requires an email address and a password. No other information will be collected or stored.